Terms of Service

Acceptance of Terms

By accessing, purchasing, or using the Service, you agree to be bound by these Terms of Use. If you do not agree to these Terms, do not use the Service.

Service Description

The Service provides AI-powered voice agents for inbound and outbound calls. Interactions handled through the Service are automated and are not human-operated. The Service may answer calls, place calls, provide scripted or generated responses, route interactions, and perform related automated call functions.

Automated Nature of the Service

You understand and agree that the Service uses automated systems to handle voice interactions. The Service does not provide human judgment, human supervision on every interaction, or human-operated calling unless explicitly stated in a separate written agreement.

No Guarantee of Outcomes

The Service is provided on an as-is and as-available basis. We do not guarantee uninterrupted operation, error-free performance, successful call completion, successful caller information capture, accurate responses, accurate transcription, successful appointment handling, successful routing of messages or appointment data to calendars or internal systems, or any specific business outcome. You acknowledge that missed calls, dropped calls, incorrect responses, incomplete responses, transcription errors, calendar sync issues, internal routing failures, automation failures, and other limitations may occur.

Account Registration

You agree to provide accurate and complete account and billing information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Billing and Payment Terms

Access to the Service requires payment of the applicable subscription charges. At checkout, you may select either a recurring subscription or a prepaid 6-month term if offered. Recurring subscriptions renew automatically on each billing date unless canceled before renewal. A 6-month prepaid term is charged in full at the start of the term and is not divided into monthly payments unless expressly stated otherwise. You authorize us and our payment processor to charge the payment method on file for all applicable fees, renewals, and any unpaid amounts due under these Terms.

Failed Payments

If a payment is declined or otherwise fails, we may retry the charge using the payment method on file. If payment remains unpaid, we may restrict or suspend access to the Service until payment is successfully completed. You remain responsible for all amounts due for the active subscription term.

Cancellation Policy

You may cancel your subscription at any time through your account or by contacting support. Cancellation stops future recurring renewals. Cancellation does not entitle you to a refund for charges already paid, except where required by law or expressly stated in a separate written refund policy. If you purchased a prepaid 6-month term, cancellation prevents renewal at the end of that term but does not automatically create a partial refund for unused time.

Acceptable Use

You agree not to use the Service for any unlawful, abusive, deceptive, fraudulent, harassing, or unauthorized purpose. You may not use the Service in violation of any law governing calls, automated dialing, consent, marketing, privacy, or consumer protection. You may not use the Service to transmit misleading caller identity information, place unlawful robocalls, send spam calls, impersonate another person or entity, or engage in conduct that interferes with the lawful use of telecommunications systems.

Customer Responsibility for Call Compliance

You are solely responsible for ensuring that your use of AI-powered inbound and outbound calling complies with all applicable laws, regulations, notice requirements, consent requirements, call recording rules, and industry-specific obligations in the jurisdictions where you operate and where calls are received.

Data Ownership Expanded

This section governs ownership of all data generated through your use of SirenRelay. We are explicit about who owns what.

11.1 — Your Data Belongs to You. You retain full ownership of all data that originates from your business, including but not limited to:

• Your business information, branding, and contact details
• Your customer and caller information collected through calls
• Appointment records, caller data, and booking details generated through your calls
• Any proprietary scripts, workflows, or instructions you provide to configure your AI agent

11.2 — Call Recordings and Transcripts. All call recordings, transcripts, and call logs generated through your SirenRelay account belong to you. SirenRelay does not claim ownership over the content of any call made or received through your account.

11.3 — SirenRelay's Limited License. By using the Service, you grant SirenRelay a limited, non-exclusive, royalty-free license to access, process, and store your data solely for the purpose of delivering and operating the Service on your behalf. This license does not permit SirenRelay to:

• Sell, rent, or transfer your data or your customers' data to any third party for their commercial use
• Use your customer data for marketing or advertising purposes unrelated to your account
• Share your proprietary business information, scripts, or configurations with any competitor
• Retain your personally identifiable data beyond the periods described in Section 13

11.4 — Aggregated and Anonymous Data. SirenRelay may use aggregated, anonymized data — data that cannot be linked back to you or your customers — to improve our platform, refine our AI models, and develop industry benchmarks. This data contains no personally identifiable information and is not considered your proprietary data under these Terms.

Data Collection & Use New

Use of the Service involves the collection, storage, processing, recording, transcription, and analysis of call content and related metadata. By using the Service, you represent that you have all rights and permissions necessary to submit, process, record, and transmit such data through the Service.

12.1 — Data You Provide. Includes your business name, contact information, payment details, call scripts, and configuration information submitted to set up your account.

12.2 — Automatically Collected Data. When our AI voice agent handles calls on your behalf, we automatically collect:

• Inbound and outbound caller phone numbers and call metadata
• Audio recordings of calls where permitted by applicable law
• AI-generated transcripts of call conversations
• Caller qualification outcomes and appointment booking data
• Platform usage data including login activity and feature usage

12.3 — How We Use Your Data. SirenRelay uses collected data exclusively to deliver and operate your Service, generate dashboard analytics, provide customer support, comply with legal obligations, and improve platform performance using anonymized data only.

12.4 — We Do Not Sell Your Data. SirenRelay does not sell, rent, lease, or otherwise transfer your personal data or your customers' data to third parties for their commercial use under any circumstances.

Call Recording & Storage New

13.1 — Recording Consent. You are responsible for providing any notices and obtaining any consents required by law for call recording, monitoring, transcription, or automated interaction. SirenRelay provides tools to enable consent disclosures at the start of calls but is not responsible for your legal compliance obligations.

13.2 — Retention Period. Call recordings and transcripts are stored securely for a default period of 90 days from the date of the call unless a longer retention period is separately agreed upon in writing. We do not guarantee recordings or transcripts will be complete, accurate, or retained for any specific period unless separately agreed in writing.

13.3 — Data Export. You may export your call recordings, transcripts, and caller data at any time through your SirenRelay dashboard in a standard portable format.

13.4 — Deletion Upon Cancellation. Upon cancellation, SirenRelay will retain your data for 30 days to allow for export. After 30 days, your data will be permanently deleted from our systems unless otherwise required by applicable law.

Service Availability and Changes

We may modify, update, suspend, or discontinue all or part of the Service at any time. We are not liable for any loss resulting from maintenance, outages, interruptions, or service changes.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of revenue, profits, business, goodwill, data, customers, opportunities, or expected savings arising out of or related to the Service. To the maximum extent permitted by law, our total liability for any claim arising out of or related to the Service will not exceed the total amount paid by you for the Service during the 3 months immediately preceding the event giving rise to the claim.

Disclaimer of Warranties

The Service is provided without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or reliability.

Indemnification

You agree to defend, indemnify, and hold harmless the Service provider and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Service, your call campaigns, your data, your violation of these Terms, or your violation of applicable law.

Suspension and Termination

We may suspend or terminate your access to the Service if you violate these Terms, fail to pay amounts due, misuse automated calling functionality, or create legal, operational, or security risk.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas.

Changes to Terms

We may update these Terms from time to time. Updated Terms become effective when posted or otherwise communicated to you.

SMS and Mobile Messaging

Program Name: SirenRelay SMS Notifications

Program Description: SirenRelay may send SMS text messages to users who have opted in through our web forms at sirenrelay.com/signup and sirenrelay.com/contact. Messages may include account notifications, service updates, appointment confirmations, billing alerts, and follow-up communications related to your inquiry or account.

Message Frequency: Message frequency varies depending on your account activity and the nature of your inquiry.

Message and Data Rates: Message and data rates may apply. Contact your mobile carrier for details about your messaging plan.

Opt-In: You opt in to receive SMS messages by actively checking the SMS consent checkbox on our signup or contact forms. The checkbox is never pre-checked. SMS consent is entirely optional and is not required to submit a form, make a purchase, or receive a response to an inquiry.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any SirenRelay message. You will receive a single confirmation and no further messages will be sent unless you re-subscribe.

Help: Reply HELP to any SirenRelay message for assistance. You may also contact us at support@sirenrelay.com or visit sirenrelay.com/contact.

No Third-Party Sharing: No mobile phone numbers, SMS opt-in data, or mobile messaging information will be shared with, sold to, or transferred to any third parties, affiliates, or external organizations for marketing or promotional purposes.

Support Contact: For questions about SirenRelay SMS messaging, contact support@sirenrelay.com.

Contact

For questions about these Terms, contact: legal@sirenrelay.com